Refund policy
90-Day Money-Back Guarantee
We want you to love your Pet Common pads. If you're not happy with them for any reason, email us at support@petcommon.com within 90 days of delivery with your order number and we'll refund your purchase. You don't need to send the pads back first.
How refunds work
- Email us within 90 days of the delivery date shown in your tracking.
- Tell us your order number and, if you're happy to, what didn't work for you — it helps us improve.
- We process approved refunds within 2 business days. Your bank or card provider usually shows the credit within 5–10 business days, back to your original payment method.
Damaged, faulty or wrong items
If anything arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with a photo and we'll send a free replacement or give you a full refund — your choice.
Lost parcels
If your tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us and we'll reship your order or refund it.
Free gifts and digital products
Free digital guides included with an order are a gift at no charge and aren't refunded separately. Digital products bought on their own are delivered instantly, so they're non-refundable once downloaded — but if a file doesn't open or is incomplete, contact us and we'll fix it or refund you.
Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.